Privacy Policy
Your privacy and data security are our top priorities
Privacy Policy Overview
At TiguleMarketplace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Last Updated: November 1, 2025
Data Collection
We collect information that you provide directly to us and information that we obtain automatically when you use our services.
Information You Provide:
- Account information (name, email, phone number)
- Profile information (location, business details)
- Listing information (product descriptions, images, prices)
- Communication data (messages, inquiries)
- Account verification information
Information We Collect Automatically:
- Device information (IP address, browser type)
- Usage data (pages visited, time spent)
- Location data (if you enable location services)
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to provide, maintain, and improve our services while ensuring a safe and secure marketplace experience.
- Provide and maintain our marketplace platform
- Facilitate communication between buyers and sellers
- Verify user identities and prevent fraud
- Send important updates and notifications
- Improve our services through analytics and feedback
- Ensure platform safety and security
- Comply with legal obligations
- Provide customer support
Data Protection & Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and authentication systems
- Regular security audits and monitoring
- Employee training on data protection
- Incident response procedures
- Data backup and recovery systems
- Compliance with data protection regulations
Service Provider Data Handling
For users offering professional services on our platform, we collect and process additional information to facilitate service delivery and maintain quality standards.
Additional Data Collected from Service Providers:
- Professional qualifications, certifications, and licenses
- Business registration details and tax information
- Service area, availability, and pricing details
- Portfolio, previous work examples, and credentials
- Insurance and bonding information (where applicable)
- Customer reviews, ratings, and feedback
- Service completion records and transaction history
- Dispute history and resolution outcomes
How We Use Service Provider Data:
- Display service provider profiles to potential customers
- Verify professional credentials and qualifications
- Facilitate matching between service providers and customers
- Monitor service quality and customer satisfaction
- Handle disputes and resolve service-related issues
- Improve platform features for service providers
- Comply with professional and legal requirements
- Protect customers from unqualified or fraudulent providers
Service Provider Data Sharing:
- Profile information is visible to customers searching for services
- Reviews and ratings are publicly displayed
- Qualifications and certifications may be shown to customers
- Service provider contact details shared with confirmed customers
- Dispute information may be shared with relevant authorities
- Professional credentials may be verified with licensing bodies
While service providers' professional information is displayed publicly, personal data like home addresses, full contact details, and financial information remain private and are only shared as necessary for service delivery.
Your Rights Regarding Your Data
You have certain rights regarding your personal information. We respect these rights and provide you with control over your data.
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Restriction: Limit how we process your data
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for data processing
- Complaint: File a complaint with relevant authorities
Exercise Your Rights: To exercise any of these rights, please contact us using the information provided below.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.
Privacy Contact Information:
- Email: support@tigulemarketplace.com
- WhatsApp: +265992408414
- Location: Lilongwe, Malawi
Response Time:
We typically respond to privacy inquiries within 24-48 hours during business days.
Data Protection Officer:
Frank Tembo
CEO & Data Protection Officer
TiguleMarketplace
Questions About Your Privacy?
We're here to help you understand how we protect your data and respect your privacy rights.
Contact Our Privacy TeamWe respond to privacy inquiries within 24-48 hours