Terms of Service
Understanding your rights and responsibilities on our platform
Terms of Service Overview
By using TiguleMarketplace, you agree to these Terms of Service. Please read them carefully as they govern your use of our platform and services.
Last Updated: November 1, 2025
User Responsibilities
As a user of TiguleMarketplace, you have certain responsibilities to ensure a safe and positive experience for everyone.
- Provide accurate and truthful information in your profile and listings
- Maintain the security of your account credentials
- Respect other users and communicate professionally
- Follow all applicable laws and regulations
- Report suspicious or inappropriate behavior
- Keep your contact information up to date
- Respond to inquiries in a timely manner
- Honor your commitments and agreements with other users
Platform Rules & Prohibited Activities
To maintain a safe and trustworthy marketplace, certain activities are strictly prohibited on our platform.
Prohibited Activities:
- Posting false, misleading, or fraudulent listings
- Engaging in harassment, abuse, or threatening behavior
- Violating intellectual property rights
- Spamming or sending unsolicited messages
- Creating multiple accounts to circumvent restrictions
- Attempting to hack or compromise our systems
- Posting illegal, dangerous, or restricted items
- Engaging in price manipulation or unfair competition
- Sharing personal information of other users
- Using the platform for any illegal activities
Liability Limitations & Our Responsibilities
TiguleMarketplace serves as a platform connecting buyers and sellers. We have specific responsibilities and limitations regarding transactions.
Our Responsibilities:
- Provide a secure and functional platform
- Protect user data and privacy
- Investigate reports of violations
- Maintain platform availability and performance
- Provide customer support
- Enforce platform rules fairly
Limitations:
- We do not process payments or handle transactions
- We are not responsible for disputes between users
- We do not guarantee the quality or authenticity of items
- We are not liable for losses from user interactions
- We do not endorse or verify individual sellers
- Users transact at their own risk
Account Termination & Suspension
We reserve the right to suspend or terminate accounts that violate our terms or engage in harmful behavior.
Grounds for Account Suspension/Termination:
- Violation of these Terms of Service
- Fraudulent or deceptive behavior
- Harassment or abuse of other users
- Posting illegal or prohibited content
- Creating multiple accounts
- Attempting to circumvent platform restrictions
- Non-compliance with verification requirements
- Repeated violations despite warnings
Account Recovery:
Users may appeal account suspensions by contacting our support team. We will review appeals on a case-by-case basis.
Service Providers & Professional Services
Service providers offering professional services on TiguleMarketplace must adhere to additional standards and responsibilities.
Service Provider Responsibilities:
- Possess necessary qualifications, licenses, and certifications for services offered
- Provide accurate descriptions of services, pricing, and availability
- Deliver services as described and agreed upon with customers
- Maintain professional conduct and communication
- Comply with all applicable laws and regulations for your profession
- Carry appropriate insurance where legally required
- Honor commitments and complete work within agreed timelines
- Provide fair and transparent pricing without hidden fees
Service Quality Standards:
- Services must meet professional industry standards
- Work must be completed safely and competently
- Materials used must be appropriate and as agreed
- Service providers must respect customer property and privacy
- Issues or delays must be communicated promptly
- Refunds or remedies must be provided for unsatisfactory work
Prohibited Service Activities:
- Offering services without proper qualifications or licenses
- Misrepresenting credentials, experience, or capabilities
- Charging for services not rendered or approved
- Performing unsafe or illegal work
- Abandoning projects without valid reason
- Using customer information for unauthorized purposes
- Subcontracting work without customer consent
Customer Protection for Services:
- Verify service provider credentials and reviews before hiring
- Get written quotes and agreements for all work
- Service providers must respect cancellation policies
- Customers have the right to refuse unsatisfactory work
- Disputes should be reported to platform support
- Keep all communication and payment records
TiguleMarketplace is a platform connecting service providers with customers. We do not employ service providers, verify professional credentials, or guarantee service quality. Users hire service providers at their own risk and should conduct proper due diligence.
Dispute Resolution
We encourage users to resolve disputes amicably. For issues that cannot be resolved directly, we provide support and mediation.
Dispute Resolution Process:
- Direct Communication: Users should first attempt to resolve disputes directly
- Platform Mediation: We can facilitate communication between parties
- Evidence Review: We may review messages and transaction history
- Recommendations: We may provide recommendations for resolution
- Service Disputes: Service-related disputes may require professional assessment
- External Resolution: Complex disputes may require external mediation
- Legal Action: Users retain the right to pursue legal remedies
Note: TiguleMarketplace does not act as a judge or arbitrator in disputes. We facilitate communication and provide support but cannot enforce resolutions.
Changes to Terms of Service
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements.
How We Handle Updates:
- We will notify users of significant changes via email or platform notifications
- Updated terms will be posted on our website with the revision date
- Continued use of our platform constitutes acceptance of updated terms
- Users may terminate their accounts if they disagree with changes
- We will provide reasonable notice before changes take effect
- Previous versions of terms will be archived for reference
Contact Us: If you have questions about changes to these terms, please contact our support team.
Questions About Our Terms?
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