Help Center
Find answers, get support, and learn how to use Tigule Marketplace
For Sellers
Everything you need to know about selling on TiguleMarketplace:
For Buyers
Learn how to buy safely and get the best deals:
Safety & Security
Stay safe while using our platform. Report any suspicious activity, scams, harassment, or safety concerns immediately. We take all safety reports seriously and will investigate promptly to protect our community.
Tigule Protection & Boost
Step-by-step guides for Buy/Sell with Tigule Protection and Boost promotions.
Technical Support
Get help with technical issues like website bugs, loading problems, account login issues, or any functionality that's not working properly. Our technical team will investigate and resolve your concerns quickly.
Install Mobile App
Install Tigule Marketplace on your phone, tablet, or computer! Use it like a native app with offline support, faster loading, and home screen access.
Frequently Asked Questions
Go to Sell Items (header or footer), then:
- Add clear photos—multiple angles, good lighting
- Write an honest title and description (include condition, flaws)
- Set a fair price—check similar items first
- Choose Tigule Protection for higher-value items (buyers pay through escrow, you're protected)
Tip: Create a Shop to group your listings and build trust. See Seller Tips for more.
Open any listing and tap Contact Seller to start a conversation in Tigule messaging. You can also use the WhatsApp or Call buttons if the seller has shared them.
Keep chats on Tigule when possible—it keeps a record and helps if you need support. For protected listings, use Tigule messaging so evidence stays in one place.
Yes! Tigule is designed to help you buy safely. Here’s how we support you:
- Tigule Protection — For protected listings, your payment stays in escrow until you confirm delivery. No pay-and-disappear.
- Secure Links — Deals from WhatsApp or Facebook? Use a Secure Link so you pay through Tigule—funds stay protected until you receive the item.
- Reviews & Profiles — Check seller ratings and reviews before buying. Spot red flags early.
- In-App Messaging — Keep conversations on Tigule for a record. Avoid moving to external apps too soon.
Always meet in public, verify items before payment, and trust your instincts. For full tips, see our Safety Guide.
Go to Create Shop, add a name, description, logo, and location. Shops give you a storefront where buyers can browse all your listings, follow you, and see your ratings.
Link listings to your shop for better organization and trust. Check Seller Tips for more.
Looking For lets you post what you want to buy—sellers can respond with matching items. No more endless scrolling; post once and get offers.
Browse Looking For to respond to buyers, or create your own request.
For deals from Facebook, WhatsApp, or outside Tigule, create a Secure Transaction Link. The buyer pays through Tigule escrow—funds stay protected until they confirm delivery.
Both parties are protected. Perfect for avoiding payment-before-delivery scams.
From your listing or Boost Dashboard, choose a promotion plan. Boosted listings appear higher in search and get a Promoted badge.
Payment is handled securely via PayChangu. Best for items you want to sell quickly.
Browse Events, pick your event, choose tickets, and pay securely via PayChangu. You’ll get an e-ticket with a QR code.
Use My Tickets to view your tickets. Organizers can create events and sell tickets from the Events dashboard.
Safety issues — Contact us immediately. We take all reports seriously.
Technical issues — Use our Contact Us form. Include details and screenshots if possible.
Protected transaction disputes — Use the dispute option in your Tigule Protection conversation.
For urgent help, use WhatsApp Support on the Contact page.
Direct Listings: For regular listings, buyers and sellers arrange payment directly (cash, Airtel Money, TNM Mpamba, etc.). Tigule does not process these payments—you simply connect and agree on payment method.
Tigule Protection: For protected listings, payments are processed securely through PayChangu, a trusted local payment provider. Buyers pay the item price plus a small commission; sellers pay a commission upfront. Funds stay in escrow until the buyer confirms delivery, protecting both parties.
Boost & Events: When you promote a listing (Boost) or buy event tickets, payments are also processed securely via PayChangu—card, mobile money, and other methods supported.
Secure Links: Have a deal from Facebook, WhatsApp, or outside Tigule? Create a Secure Transaction Link so the buyer pays through Tigule escrow. Funds stay protected until delivery is confirmed—perfect for avoiding payment-before-delivery scams.
For direct deals, always meet in public, verify items before payment, and use secure payment methods.
Set your location in your profile, then go to Near Me to see listings in your area. Use search with location filters, or browse by category.
For local pickup, always meet in public and verify items before payment.
Yes! Download the app (Android, iOS, Windows) or install as PWA for home screen access, faster loading, and basic offline support.
Works on phones, tablets, and desktops.
