Report Issue
Help us improve by reporting problems, bugs, or safety concerns
Technical Problems
Report any technical issues that affect your experience on our platform. Our technical team will investigate and resolve these issues promptly.
Report if:
- Website loading slowly or not loading at all
- Error messages appearing on pages
- Images not displaying properly
- Search function not working correctly
- Mobile app crashes or freezes
- Login or registration problems
- Pages not responding to clicks
Account Issues
Having trouble with your account? Report account-related problems and we'll help you regain access and resolve any issues.
Report if:
- Cannot log into your account
- Forgotten password or username
- Profile information not updating
- Account verification problems
- Unable to change account settings
- Account locked or suspended
- Email verification not working
Safety Concerns
Your safety is our priority. Report any suspicious activity, scams, or safety concerns immediately. We take all safety reports seriously.
Report if:
- Suspicious or fake user profiles
- Scam attempts or fraudulent listings
- Harassment or inappropriate messages
- Threats or abusive behavior
- Stolen or counterfeit items
- Unsafe meeting arrangements
- Any other suspicious activity
Bug Reports
Found a bug or functionality issue? Help us improve by reporting bugs and broken features. Your feedback helps us create a better experience.
Examples:
- Buttons not working as expected
- Forms not submitting properly
- Navigation or display issues
- Features not functioning correctly
- Data not saving properly
Events & Tickets
Issues with event creation, ticket purchases, refunds, QR codes, or organizer dashboard.
Report if:
- Ticket purchase or payment failed
- Not receiving e-ticket or QR code
- Refund request not processed
- Event listed incorrectly or cancelled
- Scanner or check-in problems
- Organizer dashboard issues
Boost & Promotions
Issues with promoting listings, boost payment, or promoted badge display.
Report if:
- Boost payment failed or not reflected
- Listing not appearing as promoted
- Promotion ended early or extended incorrectly
- Boost misuse or fraudulent promoted listings
Tigule Protection & Escrow
Issues with protected purchases, escrow payments, or dispute resolution.
Report if:
- Buyer or seller payment stuck in escrow
- Delivery confirmation not working
- Dispute not resolved fairly
- Commission or withdrawal issues
- Protected listing creation problems
Secure Transaction Links
Issues with creating or using Secure Links for deals from WhatsApp, Facebook, or outside Tigule.
Report if:
- Cannot create or share secure link
- Buyer payment via link failed
- Link expired or not working
- Funds not released after delivery confirmation
Shops
Issues with creating shops, shop listings, followers, or shop management.
Report if:
- Cannot create or edit shop
- Shop listings not showing correctly
- Follower count or notifications wrong
- Fake or misleading shop profiles
Looking For
Issues with posting requests, responding, or managing Looking For posts.
Report if:
- Cannot create or edit request
- Responses not appearing or notifications missing
- Spam or fake responses
- Mark found / close not working
Messaging & Inbox
Issues with conversations, notifications, or inbox.
Report if:
- Messages not sending or receiving
- Notifications not appearing
- Conversation or listing link broken
- Spam or harassment in messages
Payments (PayChangu)
Issues with PayChangu payment processing—used for Tigule Protection, Boost, and Events.
Report if:
- Payment charged but not confirmed
- Checkout or redirect failed
- Refund not received
- Card or mobile money option not working
Ready to Report an Issue?
Use our support form to submit your report. Include the category and details so we can help you quickly.
We typically respond within 24 hours
